Field Engineer

Location

Mumbai

Type

Full-time

Department

Technical

Job description

Monitor the performance of entire infrastructure including servers, NW equipment, leased lines, etc. by using any EMS tool provided by MCGM. Troubleshoot and fix any system/network/hardware related problems. Install, upgrade any of the modules/patch/software/hardware. Manage inventory of IT equipment installed across MCGM. Diagnoses, find faults and resolves end-user network/system or local printer problems, PC hardware/software problems, e-mail, Internet, and local network access problems, etc. Performs/Coordinate timely repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Maintain networking equipment and ensure they are functioning properly. Vendor co-ordination & management. Attend and Troubleshoot all calls related to network/servers/application and coordinate with respective secondary team in case of any difficulty in Troubleshooting that problems. Generate the various performances related reports. Any other related activity.

Responsibilities:
  • Troubleshoot and fix any system/network/hardware related problems
  • Install, upgrade any of the modules/patch/software/hardware
  • Diagnoses, find faults and resolves end-user network/system or local printer problems, PC hardware/software problems, e-mail, Internet, and local network access problems, etc
  • Vendor co-ordination & management
What we are looking for:
  • Any Graduate
  • Any Diploma in Hardware and Networking
  • Able to travel in field
  • Good English & Hindi communication skills
  • Decision Making
  • Problem solving