Mumbai
Full-time
Technical
Monitor the performance of entire infrastructure including servers, NW equipment, leased lines, etc. by using any EMS tool provided by MCGM. Troubleshoot and fix any system/network/hardware related problems. Install, upgrade any of the modules/patch/software/hardware. Manage inventory of IT equipment installed across MCGM. Diagnoses, find faults and resolves end-user network/system or local printer problems, PC hardware/software problems, e-mail, Internet, and local network access problems, etc. Performs/Coordinate timely repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Maintain networking equipment and ensure they are functioning properly. Vendor co-ordination & management. Attend and Troubleshoot all calls related to network/servers/application and coordinate with respective secondary team in case of any difficulty in Troubleshooting that problems. Generate the various performances related reports. Any other related activity.